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Customer Testimonials, Reviews
Please read some our customer testimonials and reviews after their hall and stair runner projects.
I found Creative Carpet and Rug to be customer oriented from the start. At our appointment you patiently showed us numerous samples toward a runner well suited to our staircase. The pictures and video were very helpful in making the decision. John is an artist! He takes great care with his work and delivers outstanding custom carpet runners. We were told by another carpet store that you can’t put a patterned runner on a curved staircase. That is because they don’t have John. He also cleaned up after himself completely which is rare these days.
(click here to see this staircase)Thanks again and if you would like anyone making a decision to see our staircase just let me know.
Best-Laura and Jim, Madison, CT
I just wanted to let you know that we love the runner, and that it has been great working with your company, including your accommodating our schedule, coming to the house, all the e-mail correspondence and phone calls, and John being here yesterday. The runner looks beautiful (better than the surroundings), and it would not have been possible to pick something out without you bringing all of the samples -- plus your suggestions and guidance -- to our house. Our 5-year-old said that he wishes he had this kind of carpet in his room.
If and when we have another "nice" carpeting project we will definitely contact you, and we will certainly recommend you.
Karen, Middletown, CT
Click Here to See Our Customer Reviews on Houzz
Click Here to See Our Customer Reviews on Houzz
Just wanted to drop you a note to say how much I love my new runners. They are really perfect in the space and just what I needed to warm up the foyer. I also wanted to thank you for delivering them before Christmas, as promised. I am so glad that I found you on the web. You have the most extensive collection of runners anywhere in CT and trust me, I looked everywhere before I found you. Your knowledge of the product, its availability and suitability to the space is by far and away the best in this business. Thank you for being so patient with my endless inquiries and I will not hesitate a moment to recommend you to my friends and family. Happy New Year!
Maureen, Glastonbury, CT
When it was time to select a runner for a design client's home in New York City, The Stair Runner Store in Connecticut was hands down the best choice. After chatting with Eileen, she and John came to the house with all of the samples I selected from the website and then some. We were sure to find the carpet for our project. John and Eileen could not have been nicer and helped to make the entire process a pleasure. They made wonderful suggestions on how to best use the runner to highlight the design in the carpet we chose. The fabrication and installation were perfection. I cannot thank The Stair Runner Store enough for their kindness and professionalism. Now my client is thrilled with the outcome and I look like a star in the simple task of finding John and Eileen. Thank you so much!
Designer WEtv's "The Ugliest House on the Block"
Designer and Carpenter for TLC's "Trading Spaces" and "While You Were Out"
We would like to say we were both incredibly pleased with not only the no-pressure sales help we got from Eileen but also the impeccable installation that John did on our runner. After doing a considerable amount of shopping we were fortunate enough to find out about Creative Rug. We found them to not only be extremely competitive with their pricing compared to the standard “super” stores, but their personal touch and assistance in the selection of the best pattern for our house was really quite unusual and very much appreciated. We give them our whole hearted recommendation!
--Nick & Arlene, Trumbull CT
The main reason we bought the stair runner, was for the dog. When we first moved into the house, our older dog was never on a hard wood floor or stairs. He fell down the stairs several times and we were afraid that he would seriously hurt himself. With the installation of the runner, he was able to go up and down the stairs without any problems. We now have a new puppy, who without the runner, would have had a difficult time. Since then, we have finished off our bonus room with a second set of stairs. You were able to help us coordinate the stairs, and several area rugs. Thanks to you and your husband our dog and ourselves can have a safer trip up and down the stairs while having a very nice and stylish rug. We would highly recommend your services.
Maryann, Oxford, CT
Beautiful work. Thank you for your time, expertise and patience on this order. We will most definitely keep you in mind for all future east coast projects.
Olson Leavy Design, Chicago, IL
Dear Eileen & John, I would like to take a moment to express our thoughts and gratitude on the recent installation of our new stair runner. From the moment we met you and John we felt comfortable about the entire process of selecting the right runner and getting the job done. It was evident from our early conversations that you had a vast knowledge of the business and the hundreds of samples to choose from made it that much easier. John took great care in preparing the install. The morning of the installation was the worst weather of the year and we were happy to see how John took the extra steps to prevent tracking snow and ice into our home. With the addition of the runner the appearance of our entryway is now something we are very proud of, it is beautiful. Fernanda and I would like to thank you both for a job well done. We would be happy to refer Creative Carpet & Rug to all of our friends and please feel free to offer our names as references to any new clients.
With kindest regards,
--Dennis & Fernanda, Middlebury, CT
Dear Dennis & Fernanda, Wow! Thanks so much. It’s great when we have a customer who really “gets” what we’re all about. We take pride in our work and it’s always nice to know it is appreciated.
--Eileen & John
We have had great experiences working with Creative
Carpet. We are general contractors and we use Creative
Carpet in the houses we build and in our own home.
We find that they are professional, experienced and
reliable. We especially love the convenience of having
them come to the work site or to our home with samples.
They have a great selection and the in-home service
really makes the process quick and easy! We plan on
continuing to do business with Creative Carpet
and would highly recommend them to anyone.
--Amy and Sky, Shelton CT. Builders
Eileen; Molly is so much better coming down those stairs now that she is protected. Molly doesn't go slowly down stairs, she prefers to run, so her action shots are a bit blurry. Hopefully we captured something that will work for you? Nancy, Shelton
Dear Eileen, I cannot tell you how pleased John and I are with the runner your company installed recently.
After several quotes from other retailers, Creative Rug was clearly the best choice. Especially the several trips and tons of questions you answered made to help in the selection. Needless to say the stairs look lovely!
I’d recommend your service in a heartbeat…..thanks again!
--John and Gladys, Orange, CT
As you know, shortly after having moved into our new
home we had a stair runner installed. After being
in the house for just a couple of weeks, it soon became
apparent that Zeus, our high energy, lovable but very
clumsy Boxer had difficulties managing the stairs.
Running upstairs was never a problem but coming
down...well that was a different story! Zeus,
bubbly as can be slipped down the stairs only to be stopped by the wall at the landing area. 'Ouch!' Luckily he was still a young dog at the time and quickly recovered. I soon followed his act by slipping down the stairs myself with a cup of coffee at hand! I was bruised and sore and unfortunately my recovery was not as quick as his! That's when we contacted you. You had an amazing selection of products, competitive prices and were a pleasure to work with. You were so patient with Zeus on the day that you stopped by with the samples; I think that he sat and/or lay down on every single one of those samples! I also picked out an area rug for the foyer that compliments the runner beautifully. It has became Zeus' favorite spot for rubbing his back and chewing on his favorite toy! The stair runner and area rug still look wonderful and it's been almost three years since we purchased them. Thanks again for all your help!
We love the work that you did. Not only did you help us find the right product, the installation was flawless. There is no doubt that we will call you when we build our new house!
--Amy, Stamford, CT
You made our day! I can't tell you how much we appreciate your kind words, and that you took the time to tell us. We work hard to please our customers, and take pride in the way we run our business.
I look forward to hearing from you. Good luck with your future home plans.
--Eileen, The Stair Runner Store
First I just have to say that the runner looks great!
Our dog, the Hungarian Vizsla's name is Lance.
We will be happy to recommend you to any one! It was a pleasure to work with you both.
Best, Eniko, Fairfield, CT
Eileen, Just wanted to let you know that we love the staircase runner! The installation is perfect. Have already recommended you to several people. Thank you for great service and a great job as well. If we need anything in the future, we will be sure to call you.
--Donna, Weston, CT
I just want to let you know how pleased I am with my new carpets! I absolutly love them, and so glad we had you out to show me colors, sizes etc. I could have never figured out the sizes or colors by just buying "off the rack" at any of these other places. I am so happy with the dining room. It just finishes it off! I have had several people ask for your information and I have spread your card around.
I wish I had another staircase I could buy a runner for! Thank You again!
--Denise, Naugatuck, CT
Dear Eileen & John,
Everything looks so nice!
I'm so glad I went forward
and took your advice.
--Peggy, Shelton, CT
Dear Eileen & John, Thank you for a job well done. As you know, we had such a heartache with the last carpet company we dealt with, so it was such a pleasure to deal with you. Eileen, you were very helpful and upfront. John, your installation was superb; even though the job was tricky. You matched the pattern beautifully and even handled our curved landing with expertise. This was certainly a vastly different experience from our last carpet fiasco. We are happy we made the right choice in selecting you. Thanks!
--Valerie & Rich, Easton, CT
Eileen - Creative Carpet & Rug, LLC
Thank you. We are very happy with our rugs - they look great!
--Hollie, Middlebury, CT
Dear John & Eileen, Thank you for all your hard work. We appreciate it. We are enjoying our new rugs immensely.
--Michelle & Dan, Newtown, CT
Dear Eileen, You and John are the best! Your service is professional, prompt, reliable and personal. There is no other choice but Creative Carpet for us.
--Janet & David, Trumbull, CT
With Eileen’s help, I was able to pick the perfect carpet for my home. I would not have received this kind of personal service elsewhere and I could not be more pleased with the installation.
--Vivian, Monroe, CT
Dear Eileen, The carpet & runner look fantastic. You and your husband did a great job. I will recommend you highly to anyone who needs your services. Thanks again.
--David, Southbury, CT
After bringing home a plethora of runner samples that were “all wrong”, I called Creative Carpet. Eileen brought the samples to me! What could be more convenient? She patiently worked with me until we found the perfect match. The installation was impeccably done by John. I highly recommend Creative Carpet.
--Jeanine, Trumbull, CT
Having a large selection of samples to look at here in the shop was truly a convenience. Eileen brought just the right samples for my needs. The curved staircase did not present a problem for Creative and I am very pleased with John’s installation.
--Cynthia, Antique Shop, Woodbury, CT
Kerry and the children love the new rug. The kids think it looks “rich”. I am also very happy with the way it looks. You matched the pattern perfectly, even around the corners. You did a great job and we would recommend your services. Thank you for a job very well done.
--Karen, Middlebury, CT
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